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Refund and Return Policy


Last Updated: 16/03/2025

At Avedioya, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.

1. Eligibility for Returns

  • Items must be returned within 5 days of the delivery date.
  • Products must be unused, unworn, and in their original packaging with tags attached.
  • Certain items, such as final sale items, undergarments, and accessories, may not be eligible for returns.

2. Return Process

  1. Contact our customer support team at refund@avedioya.com to initiate a return.
  2. Provide your order number and reason for the return.
  3. Once approved, you will receive instructions on how to return your item.
  4. Ship the item back to us within the provided timeframe.
  5. Upon receipt and inspection, we will process your refund or exchange.

3. Refunds

  • Refunds will be issued to the original payment method within 14 business days of receiving the returned item.
  • Shipping costs are non-refundable, except in cases of damaged or incorrect items.
  • If you have not received your refund within the stated timeframe, please contact your bank or payment provider before reaching out to us.

4. Exchanges

  • We offer exchanges for items of the same value, subject to stock availability.
  • If the requested item is unavailable, we will issue a store credit or a refund.

5. Defective or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with photos of the issue.
  • We will arrange for a replacement or issue a full refund, including shipping costs.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service to ensure safe delivery.

7. Cancellations

  • Orders can be canceled within 12 hours of placement. Once an order is processed, it cannot be canceled.

8. Contact Us

If you have any questions or need assistance with a return, please contact us: Avedioya
Email: info@avedioya.com
Website: https://avedioya.com/